(559) 707-4286 info@c1cnow.com

Average 30% client growth in 2024Mon–Fri, 9am–5pm EST

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Welcome

Transforming the everyday dental practice into a successful business.

For 25 years we have helped dental and orthodontic practices build a patient experience brand, put the right people in the right seats, and hit their targets within 60 days.

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25 years of experience
30% average client growth
Mon–Fri support
Treatment coordinator welcoming a new patient at an orthodontic practice front desk
30%Avg. growth 2024
60Days to target

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Orthodontic PracticesGeneral DentalPediatric DentalMulti-Location DSOTreatment CoordinatorsPractice ManagersOrthodontic PracticesGeneral DentalPediatric DentalMulti-Location DSOTreatment CoordinatorsPractice Managers
The Customer 1st Consulting team working with a dental practice

About Us

Customer experience experts

For the past 25 years, we have helped businesses create their patient experience brand and achieve their goals. We have the ability to bring out the best in people and encourage them to achieve greatness. Most people have talents and abilities they haven't even tapped into. Our process is designed to empower your team with the tools needed to succeed. Talk to us today about how we can support your growth, limit your turnover, and put you on a solid track to success!

Our approach

Our services include a comprehensive consultation to help identify gaps and opportunities, resulting in a prescriptive training plan for your team. Our customized plans are made up of quality services that will help you reach your goals quickly and smoothly. Our follow up program will ensure that your team is implementing and retaining the information, putting processes in place, and protecting your investment.

Meet the consultants

Services

Six ways we move your numbers

All services

Patient Experience

Patients buy experiences, not things. We give your team the protocols, scripting and tools that make your practice stand out.

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Management

Establish a management team that increases doctor productivity, minimises distractions and holds everyone accountable.

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Recruiting & Training

Recruit talent that fits your vision, then onboard them with a plan that minimises turnover and mitigates risk.

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Goal Setting & Tracking

A goal without a plan is just a dream. We build the vision, the targets and the tracking rhythm behind them.

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Sales

Sales development training that builds loyal patients, lifts productivity and gives your team a path to revenue targets.

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Treatment Coordinator

Master the new patient exam flow, scripting and follow up that turn consultations into same day starts.

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30%Average client growth in 2024
25Years in dental and orthodontics
60Days to hit monthly targets
15+Team members coached at once

Reviews

What Practices Say

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Testimonials

Hear it from the teams

Video testimonial about improved processes from a Customer 1st Consulting client

improved processes

We analyze every aspect of the practices we work with - from collections protocols to schedule templates. Our number one priority is to make sure you are hitting your monthly targets within 60 days of bringing us on. We will help you put the right people in the right seats to make sure they excel. We look for attitude over experience and this mindset wins every single time. With the right scripting, sales training, and new patient process in place, this new TC crushed her goals for conversion and starts.

increased conversion

One of the first things we tackle when working with your team is the new patient process. We equip your treatment coordinator with the tools and verbiage needed to get those same day starts. The most successful partners are the ones who implement EVERYTHING. We loved working with this new TC and helping her master her role!

Video testimonial about increased conversion from a Customer 1st Consulting client
Video testimonial about same day starts from a Customer 1st Consulting client

same day starts

We stress the importance of getting your patients to start treatment with you the same day they come in for their consultation. That being said, it takes a TEAM to roll out the red carpet and set the treatment coordinator up for success. We will create a new patient process that will blow your patients away and is proven to increase your same day case acceptance! Check out this testimonial from another happy TC!

Our Process

Four steps, one prescriptive plan

No two practices get the same programme. Every engagement starts with a consultation and ends with a follow up that protects what you paid for.

Start with a consultation
1

Consultation

A comprehensive consultation to identify the gaps and the opportunities in how your practice actually operates today.

2

Prescriptive Plan

A customised training plan built from what we found — not a template, and made up of only the services that move your numbers.

3

Implementation

We work with your team to put the processes in place and get the right people into the right seats.

4

Follow-Up & Retention

Our follow up program confirms the team is implementing and retaining the information, protecting your investment.

FAQ

Questions doctors ask us first

Our number one priority is making sure you are hitting your monthly targets within 60 days of bringing us on.

Both. Our consultants have worked across orthodontic and general dental practices, from single offices to multi-location groups.

A comprehensive review to identify gaps and opportunities across your operations, which becomes a prescriptive training plan for your team.

The whole team. Most breakdowns happen at hand-offs between roles, so we train everyone against the same standard.

Every plan is built from what the consultation surfaces. The services included are only the ones that will help you reach your specific goals.

Our follow up program ensures your team is implementing and retaining the information and putting processes in place — that is what protects the investment.

Ready to see what your practice is capable of?

Book a consultation and we will show you exactly where the gaps and the opportunities are.

Book a Consultation (559) 707-4286

Contact

Let's talk about your practice

We believe that a business with a strong team can make a positive impact on the world. Take the first step: contact us, and together, we will reach your company's goals.

Hours

Mon – Fri: 9:00 am – 5:00 pm

Mon–Fri, 9am–5pm ET

Enquiry

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Tell us about your practice and we will come back to you within one business day.

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