Average 30% client growth in 2024Mon–Fri, 9am–5pm EST

About

Meet the team behind the results.

Two consultants with 25 years across orthodontic and dental operations — from chairside assisting to director of operations.

Susie Silva, Consultant at Customer 1st Consulting

Consultant

Meet Susie Silva

My name is Susie Silva. I have worked in the orthodontic and dental fields for 25 years. I started my career as a Registered Dental Assistant in a small town in California and worked my way up to a Clinical Team Leader at one of the largest practices on the east coast. I have managed and coached teams of over 15 employees - so I have seen it all - and I have helped create greatness! My passion for helping others has motivated me to branch out and help offices take their customer service to the next level. I'm a mother of 3 boys who loves giving back to the community. I spend a lot of my free time volunteering at my church as a large group leader for the children's ministry!

Registered Dental AssistantClinical Team Leader25 YearsTeams of 15+
Jenn Sullivan, Co-Founder at Customer 1st Consulting

Co-Founder

Meet Jenn Sullivan

My name is Jenn Sullivan. I am a wife, mother of two, and peloton addict. I have worked in every position in the orthodontic field - from records technician to director of operations - and I have helped offices reach incredible amounts of growth in a short period of time. The key contributor to our success and the success of businesses we work with, is providing exceptional customer service and creating a unique customer experience brand. This is something I am super passionate about. I love helping our clients and their teams meet and exceed their personal and professional goals!

Co-FounderRecords Tech to Director of OperationsGrowth Specialist

What we believe

How we work with your team

Attitude over experience

We look for attitude over experience and this mindset wins every single time.

Implement everything

The most successful partners are the ones who implement EVERYTHING.

Right people, right seats

We help you put the right people in the right seats to make sure they excel.

Protect the investment

Our follow up program ensures the team retains what they learned and the processes stick.

25Years in the field
15+Team members coached at once
30%Average client growth 2024
6Core service areas

Work with consultants who have done the job.

Every role in the practice, from records technician to director of operations.

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