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Recruiting & Training

The right people, in the right seats, who stay.

Hire for attitude, train for skill. Recruit talent that fits your vision and onboard them with a plan that minimises turnover and risk.

The problem

Why this breaks down

Hiring on experience alone fills a seat but rarely fixes the culture. Without a structured onboarding plan, new hires are left to absorb the job by osmosis — and the ones you wanted most are the first to leave.

What we do

Recruiting & Training

The most valuable asset in your business is your people. You want a team that is compatible with other team members and committed to your company's vision. Let us help to recruit the best talent that will fit your company's needs and develop a training plan that will minimize turnover, mitigate risk, and maximize success.

  • A hiring profile built on attitude and cultural fit
  • Structured interview process with consistent scoring
  • A 30/60/90 onboarding plan per role
  • Reduced turnover and lower rehiring cost
  • Training that transfers, with retention checks built in

Included

What's in the programme

  • Role profiling and job description rewrite
  • Interview framework and scoring rubric
  • Onboarding curriculum by position
  • Working interview structure and guidance
  • 90-day retention review

Testimonial

Improved Processes

Video testimonial about improved processes from a Customer 1st Consulting client

We analyze every aspect of the practices we work with - from collections protocols to schedule templates. Our number one priority is to make sure you are hitting your monthly targets within 60 days of bringing us on. We will help you put the right people in the right seats to make sure they excel. We look for attitude over experience and this mindset wins every single time. With the right scripting, sales training, and new patient process in place, this new TC crushed her goals for conversion and starts.

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FAQ

Recruiting & Training questions

We build the process and support you through it. You keep control of who joins your team.

Skills are teachable on a defined timeline. Attitude is not, and it is what determines whether the rest of the team improves or erodes.

With a structured onboarding plan, most roles reach full contribution significantly faster than through unstructured shadowing.

Ready to fix this in your practice?

Book a consultation and we will show you exactly what is costing you production today.

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