The problem
Why this breaks down
The treatment coordinator carries the conversion number but is often the least formally trained role in the practice. Without a defined flow, every consult is improvised and same day starts are left to chance.
What we do
Treatment Coordinator
Improve new patient conversion rate and increase production. Treatment coordinators will learn how to overcome barriers to patients starting treatment. Training will include proper flow of a new patient exam, offering additional services, patient/doctor introductions, scripting for same day case acceptance, and a proper follow up system for patients that don't accept treatment.
- A defined, repeatable new patient exam flow
- Confident patient and doctor introductions
- Scripting proven to drive same day case acceptance
- A structured follow up system for patients who do not start
- Measurably higher new patient conversion and production
Testimonial
Same Day Starts
We stress the importance of getting your patients to start treatment with you the same day they come in for their consultation. That being said, it takes a TEAM to roll out the red carpet and set the treatment coordinator up for success. We will create a new patient process that will blow your patients away and is proven to increase your same day case acceptance! Check out this testimonial from another happy TC!
Reviews
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Related
Pairs well with
Patient Experience
Patients buy experiences, not things. We give your team the protocols, scripting and tools that make your practice stand out.
Learn moreManagement
Establish a management team that increases doctor productivity, minimises distractions and holds everyone accountable.
Learn moreRecruiting & Training
Recruit talent that fits your vision, then onboard them with a plan that minimises turnover and mitigates risk.
Learn moreFAQ
Treatment Coordinator questions
Often it is an advantage. New coordinators adopt the full process without unlearning old habits first.
The whole team, not the coordinator alone. Setting the TC up for success starts well before the consult begins.
They enter a structured follow-up system rather than being lost. That system is part of the training.
Ready to fix this in your practice?
Book a consultation and we will show you exactly what is costing you production today.
Enquiry
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